FAQ

Vous avez des questions ? Nous avons les réponses.

Retrouvez ici toutes les informations utiles sur nos produits, nos livraisons et notre service client

Commandes & Livraison

Quels sont les délais de livraison ?

Processing times

  • All orders are processed within 24 to 48 business hours after payment confirmation.

  • You will receive a confirmation email with your tracking number as soon as your package is shipped.

Estimated delivery times

  • France & Belgium : 5 to 10 working days

  • Europe (excluding Belgium) : 7 to 12 working days

  • International : 10 to 20 working days (depending on destination and customs delays)

⚠️ These delivery times are for guidance only. Delays may occur during busy periods (sales, holidays, promotions) or due to logistical issues beyond our control.

Livrez-vous à l’international ?

Yes 🌍! We ship to several countries. Shipping costs and times are indicated at checkout.

Paiement & Retours

Puis-je retourner un produit si je change d’avis ?

Of course. You have 14 days after receipt to return an unused, undamaged item. See our Returns & Refunds page for more information.

Quels moyens de paiement acceptez-vous ?

We accept secure payments by credit card (Visa, Mastercard, Amex) as well as PayPal.

Produits & Entretien

Vos accessoires conviennent-ils aux débutants ?

Yes! Our products are specially designed to make makeup easy and intuitive , whether you are a beginner or an expert.

Quels types de produits propose My Easy Beauty ?

We offer practical and innovative makeup accessories : brushes, sponges, tools for eyes, lips and complexion... everything you need to achieve quick and effective makeup, even if you're not an expert.

Comment entretenir mes pinceaux et accessoires ?

We recommend cleaning your brushes regularly with a mild soap or brush cleaner, and letting them air dry, upside down, to maintain their shape.

Vos produits sont-ils adaptés aux peaux sensibles ?

Our accessories are designed to be soft and kind to skin , including sensitive skin.

Service client

Contact

Notre service client est disponible du lundi au vendredi, de 9h à 18h.
Écrivez-nous à info@myeasybeauty.com ou via le formulaire de contact — nous répondons sous 24 à 48 h.

Comment rester informé(e) des nouveautés et promos ?

Subscribe to our Easy Beauty newsletter to receive exclusive offers, beauty tips, and news.